Privacy Policy

Last updated: August 5, 2026

FNM Excellent Services Ltd ("we," "us," "our") operates fnmexcellentservices.com. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Information We Collect

  • Contact & account information: name, email, shipping/billing address, phone number
  • Order information: items purchased, payment details (processed securely by our payment provider — we don't store full card numbers)
  • Device & usage information: IP address, browser type, pages visited, collected via cookies and similar technologies
  • Marketing preferences: if you sign up for our email list

2. How We Use Your Information
We use your data to:

  • Process and fulfil your orders, including shipping and customs documentation
  • Communicate with you about your order, account, or support requests
  • Send marketing emails, only if you've opted in (you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)
We process your data based on: performance of a contract (fulfilling your order), your consent (marketing emails), our legitimate interests (site security, fraud prevention), and legal obligations (tax and accounting records).

4. Sharing Your Information
We share data only where necessary with:

  • Payment processors, to complete transactions
  • Shipping carriers and fulfilment partners (including partners outside the UK/EU, since some products ship internationally)
  • IT and analytics providers who support our website
  • Law enforcement or regulators, where legally required

We do not sell your personal data to third parties.

5. International Data Transfers
Because some of our products ship from outside the UK, your order information may be transferred to fulfilment partners in other countries. Where this happens, we use appropriate safeguards (such as standard contractual clauses) to protect your data.

6. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

7. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.

8. Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent to marketing at any time

To exercise any of these rights, contact us at support@fnmexcellentservices.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security
We use industry-standard measures, including encryption at checkout, to protect your personal data. No method of transmission over the internet is 100% secure, but we work to protect your information.

10. Children's Privacy
Our site is not intended for children under 16, and we don't knowingly collect data from children.

11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us
For any privacy questions, email support@fnmexcellentservices.com.