Shipping Policy
Last updated: August 5, 2026
At FNM Excellent Services Ltd, we work with suppliers and fulfilment partners in several countries, so shipping origin and timelines vary by product.
Order Processing
Orders are typically processed within 1–3 business days. You'll receive a confirmation email once your order has shipped, including tracking information where available.
Shipping Origins
Depending on the item you order, your package may ship from the United Kingdom, China, the United States, Mexico, Brazil, or the Russian Federation. The shipping origin for each product is shown on the product page before you complete your purchase.
Estimated Delivery Times
- UK & Europe: 7–15 business days
- United States & Canada: 10–20 business days
- Rest of world: 10–25 business days
These are estimates only. Delivery times may be affected by customs processing, local courier delays, or circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order. The exact cost will always be shown before you complete payment.
Customs, Duties & Taxes
For international orders, you may be responsible for import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in the item price or shipping cost.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at support@fnmexcellentservices.com with your order number, and we'll investigate with the carrier.
Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.