Return Policy
Last updated: August 5, 2026
We want you to be happy with your purchase. If something isn't right, here's how returns work.
Return Window
You have 14 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and manuals included
- Accompanied by proof of purchase (order number or receipt)
Due to hygiene reasons, certain personal care and skin-contact devices may be marked as final sale on the product page — these are not eligible for return unless faulty.
How to Start a Return
Email support@fnmexcellentservices.com with your order number and reason for return. We'll confirm eligibility and provide return instructions, including the return address.
Return Shipping Costs
Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked shipping method, as we can't guarantee receipt of returned items sent without tracking.
Faulty or Damaged Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with photos of the issue. We'll offer a free replacement, repair, or full refund, including original shipping costs where applicable.
Refunds
Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to process the refund.
Exchanges
If you'd like a different item, the fastest way is to return the original item and place a new order.
Non-Returnable Items
- Items marked "Final Sale" on the product page
- Used or damaged-by-customer items
- Gift cards